Tenant Service Requests

Tenant Service Requests can be submitted on our online work order system during the hours of 6:00 a.m. to 6:00 p.m. Monday through Friday, and from 7:00 a.m. to 3:00 p.m. on Saturdays, by clicking here. After-hours HVAC requests must still be submitted to the Property Management Office Monday through Friday by 5:00 p.m. as usual, and will not be programmed via online work order system requests.

In the event you have trouble with the online work order system during usual business hours, please contact the Management Office, at aimee.hanna@hines.com and cristina.magleo@hines.com or by calling (818) 887-3300.

Emergency after-hours requests may be made by calling Security at (818) 262-9318. Non-emergency after-hour requests will not be seen on the work order system outside the stated hours, and will be subject to a 4-hour minimum charge at the Engineering overtime rate if called into Security.